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Test Bank for Supervision: Concepts and Skill-Building 11th Edition Certo

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Download: Test Bank for Supervision: Concepts and Skill-Building, 11th Edition, Samuel Certo, ISBN10: 126068296X, ISBN13: 9781260682960

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Test Bank for Supervision: Concepts and Skill-Building 11th Edition Certo

Test Bank for Supervision: Concepts and Skill-Building, 11th Edition, Samuel Certo, ISBN10: 126068296X, ISBN13: 9781260682960

Table of Contents

Part one: What Is a Supervisor?

Chapter 1 Supervision: Tradition and Contemporary Trends

Chapter 2 The Supervisor as Leader

Part two: Modern Supervision Challenges

Chapter 3 Groups, Teams, and Powerful Meetings

Chapter 4 Corporate Social Responsibility, Ethics, and Sustainability

Chapter 5 Managing Diversity

Part three: Functions of the Supervisor

Chapter 6 Reaching Goals: Plans and Controls

Chapter 7 Organizing and Authority

Chapter 8 Problem Solving, Decision Making, and Creativity

Chapter 9 Ensuring High Quality and Productivity

Part four: Skills of the Supervisor

Chapter 10 Communication: Theory and Modern Media

Chapter 11 Motivating Employees

Chapter 12 Employee Challenges: Counseling and Discipline

Chapter 13 Managing Time and Stress

Chapter 14 Managing Conflict, Change, and Politics

Part five: Supervision and Human Resources

Chapter 15 Selecting Employees

Chapter 16 Providing Orientation and Training

Chapter 17 Appraising Performance

Appendix A Supervision Laws: Health and Safety, LaborRelations, Fair Employment

Appendix B The Supervisor’s Career Path: Finding a CareerThat Fits